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Terms and Conditions

  1. TO MAKE A BOOKING. Please telephone us on 01946 726246 to check your chosen property is available on the dates you require. We can then hold this provisionally for 3 days (unless it is a last minute booking, then we sell on a first come first served basis) giving you time to send in your cheque. Unfortunately we are unable to accept payments via debit/credit cards at this time.
  2. CONFIRMING YOUR BOOKING. A deposit of £60 per bedroom per week is required to confirm your booking. If however you are booking within 8 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from The Cumbrian-Goat-Experience and we reserve the right to refuse any booking before we have issued the writtenholiday confirmation form. Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur. You must be over 18 years of age at the time of making your booking. As soon as you receive the written confirmation form, you must check it carefully. Any errors must be reported to us immediately.
  3. BALANCE PAYMENT. The balance of your holiday is due at least 8 weeks prior to holiday commencement. Forwarding a cheque to Woodhow Farm can pay this. Non-payment of the final balance when it comes due will constitute cancellation of theholiday and forfeit of the deposit.
  4. HOLIDAY COST. The prices quoted are in £ sterling for 7 nights accommodation from the changeover day, i.e. Saturday. Included in the price is oil (central heating), electric and first basket of logs. Bed linen is also provided.
  5. ALTERATIONS. We endeavour to ensure the information contained on our website and/or fliers is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property, including prices, when you book. We always try to maintain the very best facilities and services to our holidaymakers and changes may have occurred. The company cannot accept any responsibility for any inaccurate, incomplete or misleading information about any property, its facilities and or services except in the case of negligence by the company.
  6. SHORT BREAKS. These can be arranged at short notice. Please telephone 01946 726246 to discuss your requirements.
  7. OCCUPANCY. Your property group must not exceed the maximum number of people the property will sleep as detailed in the brochure description. If it does, we reserve the right to refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.
  8. PETS. Well-behaved pets are welcome with prior notice. There must be no evidence your pet has been at the property when you depart. There is a charge of £15 per pet per week/part week.
  9. TRAVEL COTS. A travel cot is available to hire at each of our properties. We do NOT provide linen for the cots.
  10. TOWELS. Please note towels are NOT provided.
  11. KEY COLLECTION. Your property is available from 3.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement.
  12. CARE OF COTTAGES. Our cottages are lovingly cared for and we ask that you treat the cottage with respect and leave it clean and tidy. Please report any damage/breakage’s to us on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakage’s caused through neglect may be charged for. In this case we will contact you within 72 hours of departure.
  13. COMPLAINTS. You must report immediately to us any areas of concern, whereupon, the matter will be resolved straight away. Reporting complaints after your holiday is too late for us to rectify and properly investigate.
  14. CANCELLATION. If you cancel your holiday 12 weeks or more before commencement, your full deposit will be refunded. Holidays cancelled 8 – 12 weeks before commencement; deposits will be non-refundable. Holidays cancelled less than 8 weeks before commencement will be subject to cancellation costs, up to 100% of the holiday cost.
  15. UNFORSEEN CIRCUMSTANCES BEYOND OUR CONTROL. Compensation payments will not apply where we cannot fulfil our obligations to our owners due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, e.g. riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
  16. TERMINATION. The Cumbrian-Goat-Experience reserve the right to forthwith terminate any letting in the event that the hirer or any of the hirer’s party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or have more people staying in the property than listed on the booking form. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.
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